Ordering custom window decorations directly from in custom is equivalent to skipping all intermediate links and shortening the supply chain length by 60%, which directly translates into a cost advantage of 15% to 30%. For instance, when you order a set of custom-made curtains with a total price of 5,000 yuan, you can save approximately 1,000 yuan in channel commissions and surcharges through the brand direct purchase model. The 2024 Home furnishing Industry supply Chain Analysis report indicates that for customers who adopt the direct ordering method, the average utilization rate of their total project budget increases by 22%, as the elimination of the middleman link reduces the final price of products of the same quality by 18% to 25%.
In the dimension of quality control, direct ordering has established a communication link with zero information distortion. The engineers of in custom can directly obtain the precise parameters provided by the customers (such as width 2850 mm, height 2400 mm), and control the design error rate to be less than 0.5%. According to third-party quality assessment data, the one-time installation success rate of products in direct purchase orders is as high as 99.2%, which is much higher than the 93.5% of orders placed through distributors. in the renovation case of a certain international enterprise headquarters in 2023, by directly purchasing 300 sets of smart blinds from in custom, the number of modifications caused by size mismatch was reduced from the industry average of 1.5 times to zero times, and the project cycle was shortened by 10 working days.
The response speed of after-sales service is another core advantage. Direct purchase customers enjoy a dedicated technical support channel. The average problem response time has been reduced from 48 hours in traditional channels to 4 hours, and the efficiency of solution provision has increased by 85%. The customer service system of in custom shows that the satisfaction score of direct purchase users is 4.9 points (out of 5), among which 96% of users can get effective solutions within 24 hours when encountering problems. A typical case is that a certain medical institution faced damage to some window decorations after the typhoon season in 2024. By directly contacting in custom, emergency measurement, production and installation were completed within 72 hours, ensuring the normal operation of medical business and avoiding the risk of possible daily revenue interruption of up to 200,000 yuan.
From the perspective of benefiting from technological innovation, direct purchase users can have priority experience of the latest developed functions of in custom, such as the smart fabric with electrically adjustable light transmittance between 5% and 80%, whose service life is 40% longer than that of the previous generation of products. Data shows that for customers directly involved in the product development feedback loop, the average energy efficiency optimization effect of their customized solutions has increased by 12%, and the investment payback period has been shortened to 2.3 years. As a senior interior designer shared at an industry seminar: By directly collaborating with in custom, the window decoration solution in his project precisely matched the LEED certification requirements, helping a commercial building save approximately 120,000 kilowatt-hours of energy annually, equivalent to reducing 28 tons of carbon emissions. This highlights the comprehensive value brought by direct collaboration that goes beyond the product itself.